Computer Technical Support Specialist

The Technical Support Specialist is responsible for managing technical tasks for Alltech Computers clients. Responsibities may include overall Windows and Mac computer support, Windows server support, network, power, IP phone, and Office 365 trouble tickets., * Communicate effectively with customers and co-workers

• Resolve computer and network problems
• Perform hardware maintenance and upgrades
• Test new equipment configuration
• Perform network device management
• Implement policy management
• Optimize system performance
• Document problem outcomes

Alltech Computers is looking for an experienced IT professional with exceptional problem-solving and computer skills to join our team!, You are an innovative professional with excellent communication skills. You are good with people. You are an excellent problem-solver, highly responsible, and take ownership of all the tasks and responsibilities of the position. You conduct research, communicate effectively, and solve problems, or collaborate with other technical colleagues in that pursuit, without jumping to conclusions, or leaving the solutions to others. You are able mentor and train others. You are solutions-oriented and you lead by example. You are committed to providing the best service available to Alltech Computers and the clients we serve., * 2+ years experience in a technical support environment, call center, or Help Desk role

• 2+ years experience performing hardware/software technical systems troubleshooting and support
• Proficiency in all Microsoft operating systems
• Support of desktop Operating Systems with a strong aptitude for both Windows and Mac OS X.
• Microsoft Office support including POP, IMAP and Exchange/Office 365 email.
• Support of desktop and laptop hardware and peripherals.
• Support of mobile devices including tablets and smartphones.
• Firewalls, routers, switches, APs, network printers
• Must work well with little supervision individually and in a team environment
• Possess excellent verbal and written communication skills
• Must have a California Drivers License and clean driving record

Please submit a cover letter and resume for consideration

• Not required but huge pluses:

Familiar with server and virtualized environments.

Networking/LAN experience.

Pulled from the full job description

• Paid time off, Alltech Computers is looking for intelligent and driven individuals who thrive in dynamic, fast-paced, small team environments.
• Competitive Salary
• PTO/sick time
• Salary dependant on experience