IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your expertise will ensure seamless operations across hardware, software, and network systems, empowering our organization to achieve its goals with confidence. If you thrive in a fast-paced environment and enjoy helping others solve complex tech challenges, this is the perfect opportunity to make a meaningful impact!, * Provide technical support to end-users by troubleshooting hardware, software, and operating system issues across Windows, macOS, and Linux platforms.

• Manage help desk systems and customer support tickets efficiently, ensuring timely resolution of user inquiries and problems.
• Support computer networking tasks including LAN (Local Area Network), TCP/IP protocols, DNS configuration, VPN setup, firewalls, and Active Directory management.
• Perform equipment troubleshooting and hardware support for desktops, laptops, mobile devices, printers, and other peripherals.
• Assist with software troubleshooting, including application installation, updates, and configuration issues.
• Maintain and support IT infrastructure components such as Windows Server environments and network devices to ensure optimal performance.
• Collaborate with team members on network troubleshooting efforts and analyze system logs to identify root causes of issues.

• Proven experience in IT support roles with a strong understanding of help desk systems and customer service principles.
• Proficiency in Microsoft Office applications and familiarity with operating systems including Windows (supporting Windows Server environments), macOS, and Linux.
• Solid knowledge of computer networking concepts such as TCP/IP, LAN/WAN architecture, DNS, DHCP, GPO (Group Policy Objects), VPNs, firewalls, and TCP protocols.
• Hands-on experience with Active Directory management for user account provisioning and permissions control.
• Ability to troubleshoot hardware problems related to computer hardware components and peripherals effectively.
• Strong communication skills to clearly explain technical issues to non-technical users while providing exceptional customer support.
• Analysis skills for diagnosing complex technical problems quickly and accurately.
• Knowledge of mobile device management (MDM) tools and support for various operating systems is a plus.

Pulled from the full job description

• 401(k)
• Health insurance
• Health savings account
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance