Technical Support Representative

• Remote configuration of network devices such as switches, and end devices
• Ensure security and privacy of networks and computer systems for both local and cloud
• Provide orientation to new users on how to operate security software
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs for repairs and maintenance schedules
• Be available for special project assistance on nights and weekends
• Performs other applicable duties as assigned

3+ years experience with Access Control, CCTV, Intrusion ( Required), We are looking for a full-time, onsite Technical Support Specialist / System Support Technician to join our team! The ideal candidate for this position is an experienced individual who is hard-working with the ability to excel in a challenging, fast-paced environment. Must have thorough knowledge of Security Solutions like CCTV, Access Control and alarm Intrusion systems, A variety of network hardware experience including switches and firewalls.is a plus. being a Being a quick learner, self-motivated, team player, with a good character is required. This position involves working directly with management and technicians through phone, texts and emails This is a rare opportunity to work with a purpose! We promote education and growth, both personal and professional, and provide unique opportunities for continued learning and valuable, hands-on experience., * Excellent diagnostic and problem-solving skills

• Great communication skills both verbal and written
• Great customer service skills
• Good knowledge of network device configuration
• Strong people skills
• Strong organization skills
• Charismatic personality
• Help Desk/Customer Service Experience
• Proven experience as an IT Technician or relevant position

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Pay range: $28.50 - $37.00 an hour based on experience.

Full Benefit Package Health, Dental, Vision, PTO, Bonuses, * Dental insurance

• Health insurance
• Paid time off
• Vision insurance