CAD/CAD Mobile System Administrator

• Responsible for overall management of the CAD and Mobile CAD systems.
• Responsible for the direct supervision of seven Communications Center System Technicians who are geographically dispersed around the Commonwealth.
• Ensuring systems are maintained to ensure maximum availability.
• Acting as a liaison between users, management, vendors, and other agencies to implement program changes, updates, corrections, and addresses other system issues as identified.
• Assessing, proposing, coordinating, and implementing solutions to hardware and software issues, system modifications, system enhancements, and system replacements.
• Serving as point of contact for dispatch and law enforcement users to resolve inquiries, request enhancements and technical requests.
• Handling calls for service (system problems/outages) during on-duty and off-duty hours.
• Handling budget planning, project management and implementation of new functionality from design to implementation.
• Providing DCJS complaint training programs, training documentation and manuals.
• Working with vendors and contractors to support current functionality and large-scale projects.

Knowledge of:

• CAD system technology, including troubleshooting, hardware and software maintenance, and system analysis techniques and procedures.
• Supervisory practices and principles.

Skill in:

• SQL query.
• Basic networking.
• Use of Microsoft Office Applications.

Ability in/to:

• Analyze and solve problems.
• Supervise, motivate, and evaluate subordinate employees.
• Learn new technologies and assimilate new information quickly.
• Coordinate and participate in system analysis, design, and programming.
• Accurately identify and evaluate client software needs and requirements.
• Develop and deliver clear, concise reports.
• Produce technical reports and training documentation.
• Resolve problems and pay attention to detail.
• Present ideas and recommendations in a clear and concise manner written and orally.
• Work independently with minimal supervision.
• Communicate effectively in English, both orally and in writing.

• Interact and collaborate professionally with co-workers, users, vendors, and management.

• Experience in supervising employees required.
• Experience with CAD file management, SQL query experience.
• Experience with methods and techniques of hardware and software installation, configuration, and troubleshooting.
• Experience with principles and methods of system testing methodologies.
• Graduation from high school or equivalent.

Additional Considerations

• Experience working as a VSP Dispatcher and/or VSP CAD Systems Tech preferred.
• Training or experience in Computer Science, Information System Management, or related technical field highly preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

At the Virginia State Police, we are more than just a law enforcement organization - we’re a united team of problem-solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia.

When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement - together. We prioritize the readiness and well-being of all our people, entrusting decision-making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP.

If you’re ready to make a difference and be part of something larger than yourself, your next career starts here.