Program Support Technician Sr

• Reporting to the HR Projects and Training Coordinator, the Program Support Technician Senior provides advanced administrative and program support for the Agency’s online performance management system.
• Performing specialized clerical tasks, data entry, documentation tracking, and records management to ensure timely completion of performance management requirements.
• Assisting supervisors and employees with routine system questions, maintains accurate logs and records, monitors workflow status, and prepares standard reports to support HR operations.
• Ensuring work is completed using established procedures, policies, and guidelines, with responsibility for independently prioritizing assignments and resolving routine issues., * Review documents for completeness and accuracy.
• Follow established procedures and apply policy guidance to administrative tasks.
• Troubleshoot routine issues and escalate more complex problems.
• Work independently on recurring tasks while supporting team needs.
• Collect, interpret, and summarize data from a variety of sources to identify discrepancies.
• Recognize process inefficiencies and recommend improvements.
• Maintain accuracy and confidentiality with sensitive personnel data and situations.
• Effectively utilize technology, operate a computer, learn new systems and software and adapt to process change.
• Build rapport across HR and operational units.
• Work effectively through peak times of high-volume workloads.
• Establish and maintain working relationships with internal and external stakeholders.
• Experience performing administrative, program, or technical support, including records management and data verification, in a professional environment.
• Experience using computer-based systems and Microsoft Office applications.
• Experience providing customer service in an office environment.
• Graduation from high school or equivalent.

Knowledge of:

• HR office practices, recordkeeping and administrative procedures.
• Data entry processes and workflow tracking.
• Understanding of document management and data entry practices, including management of secure/confidential records.
• General rules and regulations relevant to the review, collection, and protection of public and private information.

Skills in:

• Using Microsoft Office products including Excel for sorting, filtering, and lookups.
• Organizing and prioritizing work to meet deadlines.
• Customer service and communicating clearly in writing and verbally.
• Operating and learning office software systems.
• Document sharing via web-based communication tools such as SharePoint/Teams.
• Technical troubleshooting (e.g. workflow errors, routing, and access issues)., * Knowledge of performance review and evaluation processes highly preferred.
• Experience supporting HR or other specialized administrative programs preferred.
• Experience using system reports or tracking tools to evaluate data accuracy, identify workflow issues, or support program-level decision-making is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Pulled from the full job description

• Opportunities for advancement

At the Virginia State Police, we are more than just a law enforcement organization - we’re a united team of problem-solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia.

When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement - together.

We prioritize the readiness and well-being of all our people, entrusting decision-making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP.

If you’re ready to make a difference and be part of something larger than yourself, your next career starts here.