1st Line Support Engineer Network & Telecommunications

Editx Bv

Zaventem, Belgium

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Shift work

Languages

Dutch, English, French

Job source

europa.eu

Tech stack

VoIP Monitoring of Systems Issue Tracking Systems Networking Hardware IPTV Network Troubleshooting Network Monitoring Routing Virtual Local Area Networks Wi-Fi Technology Computer Networking Systems Computer Network Technologies

Job description

Are you passionate about network technology and eager to take your skills to the next level in a fast-growing company that values innovation? As aFirst Line Support Engineer, you will be part of a dynamic and technical team focused on delivering state-of-the-art IP and telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond. Support Engineer - Your JobKey Responsibilities:

Technical Support:Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions.
Network Monitoring & Maintenance:Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity.
Configuration & Integration:Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments.
Customer Service:Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues.
Solution-Oriented Approach:Identify and document technical problems, contributing to process improvements to prevent future incidents.

Requirements

Education:A degree in IT, Telecommunications, or a related field.
Experience:At least 1 year of experience in a first-line support role, preferably in a network or telecom environment.
Skills:Strong foundational knowledge of network technologies (WiFi, routing, VLANs) and IT infrastructures.
Languages:Fluent in Dutch, French, and English.
Mindset:Customer-oriented, a team player, and eager to develop further in a technical environment.

Benefits & conditions

Competitive salary based on experience.
Comprehensive benefits package, including meal vouchers, hospitalization insurance, and group insurance.
Growth opportunities within a rapidly expanding telecom company.
Training and development in the latest IP solutions and network technologies.
Reimbursement of transport costs for easy commuting.
Work in a modern office in Zaventem with a passionate and collaborative team., * Meal Vouchers
Company phone & subscription
Internal & External trainings
Group Insurance
Health Insurance
Team-building & incentives
Flexible holidays
Flexible working hours