Platform Owner (ServiceNow)

LSE is committed to building a diverse, equitable and truly inclusive university

Salary from £53,949 pa to £62,160 pa inclusive with potential to progress to £69,073 pa inclusive of London allowance

This is a fixed term appointment for 1 year

The London School of Economics is a cosmopolitan university situated in the vibrant centre of London specialising in the study of social sciences. Our Data and Technology Services division provides services to 14,000 staff and student users.

The Platform Manager for ServiceNow will own the strategic roadmap and operational health of LSE’s ServiceNow platform, sitting within Digital Technology Services (DTS) and reporting into the Service Delivery leadership. The role brings together platform ownership, delivery management, and stakeholder engagement to ensure ServiceNow continues to evolve as the backbone of LSE’s Enterprise Service Management (ESM) capability.

The postholder will balance day-to-day platform demand with longer-term roadmap development, working across DTS and the wider institution to translate user needs into well-scoped, prioritised, and delivered platform improvements. They will play a central role in shaping how LSE gets value from ServiceNow as a platform that serves all professional services.

This is a hands-on platform role that requires someone equally comfortable in a stakeholder workshop, a sprint planning session, or a conversation with a developer. The ideal candidate will have a strong grounding in service management principles, a track record of delivering platform improvements in complex organisations, and the credibility to influence at all levels.

Candidates should have:

• Proven experience in a platform management or platform ownership role, ideally with direct experience of the ServiceNow platform in a large or complex organisation.
• Strong understanding of ITIL-aligned service management processes, including incident, problem, change, request, and knowledge management.
• Demonstrated ability to manage a platform backlog, and deliver iterative improvements in a structured way.
• Experience engaging and influencing senior stakeholders, with the ability to translate strategic intent into clear platform requirements.

Familiarity with the higher education sector, or a similarly complex multi-stakeholder environment, is desirable but not essential.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please click the ‘Apply’ button above. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email dts.admin@lse.ac.uk

The closing date for receipt of applications is 14 September 2026 (23.59 UK time). Regrettably, we are unable to accept any late applications.

£53,949 to £62,160 pa inclusive with potential to progress to £69,073 pa inclusive of London allowance

• Proven experience in a platform management or platform ownership role, ideally with direct experience of the ServiceNow platform in a large or complex organisation.
• Strong understanding of ITIL-aligned service management processes, including incident, problem, change, request, and knowledge management.
• Demonstrated ability to manage a platform backlog, and deliver iterative improvements in a structured way.
• Experience engaging and influencing senior stakeholders, with the ability to translate strategic intent into clear platform requirements.

Familiarity with the higher education sector, or a similarly complex multi-stakeholder environment, is desirable but not essential.

Full Time,Fixed-Term/Contract Full Time,Fixed-Term/Contract

LSE is committed to building a diverse, equitable and truly inclusive university

Salary from £53,949 pa to £62,160 pa inclusive with potential to progress to £69,073 pa inclusive of London allowance

This is a fixed term appointment for 1 year

The London School of Economics is a cosmopolitan university situated in the vibrant centre of London specialising in the study of social sciences. Our Data and Technology Services division provides services to 14,000 staff and student users., We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities., £53,949 to £62,160 pa inclusive with potential to progress to £69,073 pa inclusive of London allowance