ServiceNow Platform Director

Position Summary: CTP, Inc is seeking a ServiceNow Platform Director to oversee the strategic implementation, governance, and optimization of the ServiceNow platform across the enterprise. This role ensures workflows, automation, and integrations align with operational and business objectives while maintaining platform performance, scalability, and cost management. Travel to the Caribbean region will likely be required. Primary Responsibilities * Lead ServiceNow platform strategy and governance

• Manage platform roadmap and implementation initiatives
• Oversee workflow automation, incident management, and case management systems
• Ensure platform scalability, performance, and reliability
• Manage platform costs, reporting, and vendor relationships
• Provide Tier 3 escalation support oversight
• Ensure platform aligns with enterprise architecture and business processes
• Lead ServiceNow development and administration teams, Employment is subject to a satisfactory completion of a pre-employment background review. This includes, but is not limited to: employment, credit and education verifications, and criminal records check. All applicants are required to complete the associated paperwork in advance of an interview. Writing samples may be requested. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Bachelor’s degree in IT, Computer Science, or related field

• 10+ years of IT platform or enterprise application experience
• 5+ years of ServiceNow platform experience
• Experience managing enterprise platform teams
• Strong leadership and platform governance experience

Preferred Qualifications: * ServiceNow certifications

• Experience with enterprise ITSM implementations
• Experience with cloud platform integrations
• Experience managing platform budgets and vendors, Work Authorization: Candidate must be authorized to work in the United States. No sponsorships provided.

Pulled from the full job description Tuition reimbursement AD&D insurance 401(k) Health insurance Paid time off Vision insurance Dental insurance

CTP is a privately held small business based in Herndon, VA. We provide program management services for government and private clients and deliver technical assistance programs in over 80 countries around the world. CTP provides specific solutions or full lifecycle support, including course and curriculum design, expert instruction, logistics support, monitoring & evaluations, knowledge management, strategic planning, program management, and staffing services.