ServiceNow Platform Owner

This is a senior leadership role for someone who can operate between business strategy, platform governance and technology delivery, helping organisations maximise the value they achieve from ServiceNow.

You will work closely with senior stakeholders, architects, delivery teams and operational leaders to shape platform strategy, improve governance and drive the continual evolution of ServiceNow capabilities.

What you’ll be doing:

• Defining and evolving the strategic vision for ServiceNow platforms across multiple environments

• Aligning ServiceNow capabilities with business objectives, transformation programmes and client priorities

• Identifying opportunities to expand ServiceNow adoption into new workflows and business functions

• Driving platform value realisation, ROI and continual optimisation

• Leading governance forums and supporting strategic platform decision-making

• Establishing scalable governance frameworks and operating models

• Managing demand, prioritisation, roadmaps and platform investment decisions

• Overseeing service performance and continuous improvement initiatives

• Driving standardisation, platform reuse and technical debt reduction

• Managing platform-level risks, issues, compliance and assurance requirements

• Supporting financial governance, forecasting and cost optimisation

• Identifying opportunities to grow ServiceNow adoption within existing customer environments, If you are an experienced ServiceNow Platform Owner looking for a role where you can influence strategy, governance and the long-term direction of a major ServiceNow estate, please get in touch.

• Previous experience in a senior ServiceNow position such as Platform Owner, Product Owner, Service Owner or similar

• Strong understanding of the ServiceNow platform and areas such as ITSM, ITOM, CSM or HRSD

• Experience managing complex multi-instance, multi-client or domain-separated ServiceNow environments

• Strong experience defining platform strategy, governance frameworks and operating models

• Experience with ServiceNow roadmap planning and continual improvement

• Strong service management and governance expertise

• Experience aligning technology platforms with wider organisational objectives

• Strong executive-level stakeholder management and communication skills

• Understanding of enterprise risk, compliance, audit and assurance

• Commercial awareness and experience balancing customer expectations with strategic priorities

• At least 4 years of ServiceNow experience, with broader experience working within enterprise IT environments

Experience within highly regulated environments, large-scale ServiceNow transformation programmes or public sector environments would be particularly relevant.

ServiceNow CSA, CIS, CAD and ITIL certifications would also be advantageous.

Employment: Permanent

Salary: £60,000 to £80,000

Additional package includes:

• Bonus

• £6,600 car allowance

• 25 days annual leave with the option to purchase additional days

• Private medical insurance

• Life assurance

• Pension

• Flexible benefits allowance

Due to the nature of the projects, applicants must hold or be eligible to obtain UK Security Clearance.