IT Support Specialist

The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider’s Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus.

Customer service experience should include:

• Microsoft Desktop Operating System Support (Windows, 10, 11)
• Microsoft Server Operating System Support (Server 2016, 2019, 2025)
• Microsoft Active Directory, DNS and DHCP support
• Microsoft Hyper-V Support (Configuration and Implementation)
• Firewall Configuration and Support (SonicWALL experience a plus)
• Microsoft 365 Support
• Microsoft Office Desktop Application Support
• Malware and Anti-Virus Support
• Remote Support Tools
• VoIP Technology - FreePBX, Shortel, etc. - experience a plus
• Proficiency in Networking Protocols and VLAN configuration
• CCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred., * You have 3 - 5 years applicable experience or equivalent relevant experience. A Bachelor’s and/or Associate’s degree in a related field is preferred.
• You have exceptional technical and interpersonal skills.
• You are customer service oriented.
• You can work in a fast-moving environment supporting small to mid-sized business clients.
• You can work independently to resolve network, server, desktop and application issues.
• You can assist small business clients with applications, connectivity, training and problem solving.
• You have strong written and verbal communication skills.
• You can lift and move equipment weighing as much as 50lbs.
• You must have a valid driver’s license and be willing to travel locally during the workday.

Technologies You Will Work With & Learn

• ConnectWise PSA
• Ninja RMM
• Axcient Backup and Business Continuity
• EDR Solutions
• Cyber Security SASE
• MXDR, Antivirus, CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA - Computing Technology Industry Association, Computer Servers, Continuous Improvement, Customer Experience, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Driver’s License, Firewall Administration, Help Desk, Internet Security, Interpersonal Skills, MCP - Microsoft Certified Professional, MCSA - Microsoft Certified Systems Administrator, Maintenance Services, Malware, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Network Protocols, Operating Systems, Presentation/Verbal Skills, Printers, Problem Solving Skills, Project/Program Management, Server Support, Small Business, Software Administration, SonicWALL, Systems Administration/Management, Team Player, Technical Support, VLAN (Virtual Local Area Network) Protocols, VoIP (Voice over IP), Willing to Travel, Writing Skills

At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.

Why Albuquerque, New Mexico?

Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.

What We Offer

• Professional Development - Access to mentorship, training, and hands-on technical experience.
• Work-Life Balance - Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.
• Comprehensive Benefits - Medical, dental, and vision insurance, plus an HSA with company contributions.
• Financial Security - A 401(k) retirement plan with a competitive company match.
• Award-Winning Workplace - Recognized as a Top Workplace and ENR Top 500 Firm since 1998.

Take the Next Step in Your Career