3rd Line Support Engineer

IMT Resourcing Solutions

London, UK

18 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£45,000.0 - £55,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Microsoft Azure Backup Devices Cloud Computing Cyber Security Disaster Recovery Microsoft Office Windows Servers Virtualization Technology Cloud Platform System Software Troubleshooting Server Operating Systems & Platforms

Job description

Act as the primary escalation point for complex 3rd line technical issues
Lead and support the 3rd line engineering team across daily operations and technical delivery
Troubleshoot and resolve advanced infrastructure, cloud, networking, and security incidents
Support and maintain Microsoft 365, Azure, virtualisation, backup, and server environments
Assist with project delivery, system upgrades, migrations, and infrastructure improvements
Work closely with 1st and 2nd line teams to provide technical guidance and escalation support
Monitor service performance and contribute to continual service improvement initiatives
Create and maintain technical documentation and best practice processes

Technologies:

Azure
Cloud
Support
Microsoft 365
Security
Windows
Office 365, We are a growing Managed Service Provider based in London, offering hybrid working, training and certifications, career progression, a collaborative culture, and exposure to enterprise technologies. We are looking to hire a 3rd Line Engineer / Team Lead to support and develop our expanding technical support function. This is a fast-paced MSP environment where you will work across Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions, combining hands-on technical work with team leadership responsibilities. You will have the opportunity to lead and develop a growing 3rd line support function, support a broad range of modern IT environments, and build your career within a growing technical team.

Requirements

Previous experience in a 3rd Line Engineer, Senior Infrastructure Engineer, or similar position
Experience leading or mentoring technical engineers within a service desk or MSP environment
Strong technical knowledge across Microsoft 365, Azure, Windows Server, networking, and virtualisation technologies
Experience supporting complex infrastructure and cloud environments
Strong troubleshooting and problem-solving capabilities
Excellent communication and stakeholder management skills