IT Support Analyst

• Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares.
• Travel to support on-location broadcast sporting events both domestically and internationally.
• Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs.
• High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix a plus
• Escalate to the appropriate group when the clients’ needs are beyond the scope of this position
• Become familiar with each department and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard operating procedures; accurately log all tickets using the defined tracking software.
• Other duties as assigned by the Support Desk Manager.
• Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls is highly preferred

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available., * Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

• Ability to utilize Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired.
• Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise professionalism during stressful situations.
• Ability to think around problems and come up with creative solutions
• Ability to work with or without direct supervision.
• Working knowledge of common operating systems and software applications.
• Valid US Driver’s license is required
• Valid Passport is preferred in the event International Travel is required
• Bachelor’s degree (B.A. or B.S.) from a four-year college or university
• 1-3 years related experience or equivalent combination of education and experience., You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text 813.336.5570.