IT Support / Systems Administrator

This is a hands-on IT Support / Systems Administrator role. The manager is looking for someone closer to a senior-level support professional rather than a junior technician. The person will provide day-to-day IT support while also assisting with ongoing infrastructure and migration projects.

• Desktop and end-user support
• User onboarding and offboarding
• System access and identity management
• License administration and provisioning
• Managing user accounts and permissions
• General IT support for employees across the organization
• Assisting with system migration projects
• Providing occasional after-hours support when needed
• Handling approximately 10-15 support tickets per day

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available., * Hands-on and comfortable working directly with end users

• Excellent customer service and communication skills
• Able to explain complex technical concepts in simple, non-technical terms
• Curious and resourceful; willing to research and learn when unfamiliar with an issue
• Comfortable balancing daily support work with project-based responsibilities
• Enjoys interacting with users and solving problems, You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text 813.336.5570.