Help Desk Support Analyst

This role is onsite 5x a week in Shelton, CT. It is a 6 month contract filling in for someone and has potential to go perm but must be comfortable finishes after 6 months in case it doesn’t go perm*, This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Support Analyst TEKsystems

Shelton, CT*On-Site

Mac OS Equities Apple IOS Operations Leadership ServiceNow Prioritization Detail Oriented Problem Solving Microsoft Teams Customer Service Microsoft Office Help Desk Support Analytical Skills Business Valuation IT Service Management Full Stack Development Artificial Intelligence Business Transformation Interpersonal Communications +0

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Top Skills Details

MacOS,Macbook,microsoft office,Windows 11,Kandji,ServiceNow,Microsoft teams

Additional Skills & Qualifications

• Desire to stay abreast of best practices and technologies that affect the business

• Ability to learn and retain new skills

• Advanced problem solving skills and the ability to develop creative solutions

• Excellent interpersonal skills

• Three or more years of experience in in related areas, or commensurate education

• MacOS and Apple (MacBook/iMac) hardware support

• Microsoft O365

• MS Teams

• Windows 11

• iOS, Android

Preferred Skills and Experience:

• Strong Customer Service Abilities

• Highly Organized

• Physical PC repair/maintenance

• Attention to Detail with the Ability to Prioritize Workload

• Team Player

• Analytical and Problem-Solving Ability

• Strong Interpersonal and Business Professional Communication Skills - both written and verbal

• ServiceNow, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.