End User Service Support Engineer - Windows 11, Microsoft 365/O365, Citrix, VDI/VDA, Intune

Scope AT

London, UK

2 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.careerboard.com

Tech stack

Microsoft Windows Artificial Intelligence Business Software HP Thin Clients Citrix Systems Cisco WebEx Office365 Microsoft InTune SC Clearance Slack Cisco

Job description

Provide 1st/2nd line desktop and end-user support, including VIP/C-suite users.
Troubleshoot Windows 11, Microsoft 365, hardware, printers, mobile devices and business applications.
Support market-data applications, Citrix/VDI, thin clients and remote users.
Support collaboration and communications tools including Webex, Zoom, Slack and Cisco phones.
Manage incidents through to resolution and coordinate escalations.
Maintain technical documentation and knowledge articles.
Identify opportunities to improve and automate support processes, including use of AI tools.
Provide occasional out-of-hours support as required.

Requirements

Strong hands-on desktop/end-user support experience in a fast-paced environment.
Excellent troubleshooting and problem-solving skills.
Experience with Windows, Microsoft 365, Citrix/VDI and mobile technologies/Intune.
Financial services, trading application or market-data experience desirable.
Strong communication and customer-service skills.
Comfortable supporting senior stakeholders and working independently under pressure.

Must be eligible for SC Clearance

London/contract/Full Time in Office