Information Technology Specialist

Provides IT support for the College of Liberal Arts and Human Sciences (CLAHS), including the setup, configuration, maintenance, and ongoing support of Windows and MacOS computers. Collaborates with the CLAHS-IT team to assist faculty and staff by responding to service requests through ServiceNow, email, and phone support and remote support. Provide friendly, customer-focused technical assistance while identifying, analyzing and resolving hardware, software, printers, scanners, other peripherals, and internet issues. Troubleshoots and resolves technical issues, maintains detailed documentation, creates user guides, and assists with college equipment audits and equipment surplus processes.

A bachelor’s degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience. Experience with Windows and Mac operating systems Experience installing, operating, and troubleshooting computer hardware and software Knowledge of endpoint management frameworks including HCL BigFix, Jamf, or Microsoft Intune Demonstrated ability to interface with end users Good interpersonal, customer support, verbal and technical writing skills

Preferred Qualifications Experience with ticketing systems such as ServiceNow Experience working with computers in JAMF and inTune Experience in an IT support or help desk environment Experience with backup systems like CrashPlan/Code42, Google Drive, OneDrive and Time Machine Experience with SimpleHelp or a known remote application Knowledge of Fixed Assets and surplus systems

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

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