IT Service Desk Analyst I- ONSITE- NYC & Stamford

Yoh has an immediate, 6 month contract, possible extension opportunity, as an IT Service Help Desk I within the digital media and publishing industry to join our client, Onsite, at their offices in New York, New York and Stamford, Connecticut

• $32-36/hr. max hourly rate
• This position is 100% OnSite, 5 days a week
• 4 days a week, OnSite, NYC
• 1 day a week, OnSite, Stamford
• 40 hours, Mon-Friday, Day time hours. Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation on rare occasions.

Candidates must be authorized to work in the United States without the need for employer sponsorship. Due to the client-site nature of this role, we are unable to support OPT or STEM OPT employment, including completion of Form I-983

• Excellent communication and interpersonal skills to effectively interact with users, understand their needs, and provide clear and helpful support.
• Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), and common applications (Microsoft Office Suite)
• Ability to diagnose and resolve first-level technical problems, often under pressure.
• Familiarity with using ticketing systems to track and manage support requests.
• Ability to accurately document technical issues and solutions for future reference.
• Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence.
• Ability to work effectively as part of a team, sharing knowledge and supporting colleagues.
• Strong desire to learn new technologies and systems.
• Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation, if needed.

Who You Are

• A high school diploma or higher, (i.e. an associate’s or bachelor’s degree in IT, Computer Science, or a related field) or equivalent work experience is required
• 2-3 years of experience with an in-person or virtual technical support role in a fast-paced, high-volume support environment
• Excellent communication and interpersonal skills
• Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems ( Windows, macOS), and common applications ( Microsoft Office Suite)
• Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence.
• Familiarity with using ticketing systems to track and manage support requests.

If This Sounds Like You, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.

Estimated Min Rate: $32.00 Estimated Max Rate: $36.00

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities