Senior Desktop Support Engineer with Audio Video experience- 5 days onsite in Radnor PA in Radnor

• Support all aspects of the end user computing platform and technology service delivery for business professionals.
• Advance our customized support model designed to provide the highest level of service delivery to the business community.
• Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow.
• Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis and status reporting.
• Take point on escalating issues with vendors, ensuring proper urgency and effort is taken with each case.
• Coordinate with vendors to provide maintenance and repairs, moves and equipment exchanges.
• Support the offices conference rooms, including calling in maintenance requests, and working closely with our Boston-based Conference Room Support team and global Unified Communication Group.

1. At least 5-7 years of desktop and conference room support experience
2. Must have excellent interpersonal and communication skills as this person will be working directly with business users
3. Must strong knowledge of Microsoft operating systems
4. Must have knowledge of Microsoft Office including Outlook
5. Must have experience joining SIP-enabled conference rooms
6. Experience setting up lavaliere mics, putting presentations on screens, joining WebexTeams meetings, and other common large meeting support skills
7. A plus would be a good working knowledge and experience with ServiceNow
8. Desktop support with AV experience
9. 5 days a week onsite
10. 8 - 5 coverage or 8:30 to 5:30 - flexible.
11. Experience with Cisco, Teams, and Crestron would be helpful. * Device refresh programs/end-of-lease activities * Hardware asset tracking * Modern Endpoint Management via Microsoft Intune * Experience working within ITIL-based support organizations * Incident, request, and problem management * Executive support experiencewhite-glove support

Will be working onsite in the Radnor, PA office 5 days per week

This role engages directly with the firm’s business partners in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and ability to work with vendors (Microsoft, Dell, etc.) to promptly resolve issues.

This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness and grace. In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support teams, engineering teams, and infrastructure teams across the IT department.

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Yoh delivers expertise, methodology, and momentum to keep work moving forward. From strategy to execution, we deliver bold ideas and big results through consulting, staffing, and enterprise solutions. Nearly a century after our founding, Yoh remains STEM-centered, collaborative, and committed to client success. Yoh is a proud member of the Day & Zimmermann family of companies. Visit us at https://www.yoh.com, Company DescriptionYoh delivers expertise, methodology, and momentum to keep work moving forward. From strategy to execution, we deliver bold ideas and big results through consulting, staffing, and enterprise solutions. Nearly a century after our founding, Yoh remains STEM-centered, collaborative, and committed to client success. Yoh is a proud member of the Day & Zimmermann family of companies. Visit us at https://www.yoh.com