HRIS Operations Support Admin # 26-22229

• Primary focus is administrative and “help desk” support of SAP SuccessFactors modules for Recruitment, Onboarding, Talent/Performance Management, and Learning Administration, as well as other systems/services that supplement these processes.
• Working primarily through a ticket queuing system (ServiceNow), research and resolve requests for help or system maintenance.
• Via ticket system, email, phone, or video calls, troubleshoot and resolve reported issues;

Examples of issues include (but are not limited to):

• RECRUITING: Job Requisition and/or career site errors
• ONBOARDING: User password resets
• ONBOARDING: Onboarding unsuccessful, process questions
• ONBOARDING: I-9/eVerify issues
• ONBOARDING: Accurate cancellation of onboarding processes, as needed
• TALENT: User/manager unable to see a performance review form
• TALENT: User/manager unable to write/edit a performance review form
• TALENT: Performance form needs to be re-routed
• LEARNING: eLearning course will not launch
• LEARNING: eLearning course will not give credit/mark complete
• LEARNING: courses missing or mistakenly added to learning plans
• Take ownership of assigned tasks, inquiries and make sure that they are completed efficiently
• Follow established process for filtering, viewing, and self-assigning tickets in ServiceNow queue, focusing on meeting expectations for timeliness (SLA), accuracy, productivity, and professional/friendly response
• Partner with other Business Services and/or IT teams as needed
• Other related tasks may be assigned

• 1-2 years (preferred) of professional experience in a corporate or a service-oriented environment
• HRIS experience, preferably with Recruiting & Onboarding (“R&O”) or Learning Management (“LMS”) experience; SAP SuccessFactors experience desirable but not required; SAP SuccesFactors Onboarding 2.0 experience highly desired
• Able to easily adapt to changing priorities and work under the pressure of deadlines
• Excellent communication and interpersonal skills
• Strong analytical and critical thinking skills
• Solid skills with Microsoft suite: Excel (pivot table and V-lookup experience is a plus), Word, PowerPoint
• Quick to adapt to new technologies and skills
• Self motivated but comfortable collaborating with a team