Payment Technology Support Specialist

Host Merchant Services is seeking a motivated and technology-minded Payment Technology Support Specialist to join our growing team in Newark, Delaware.

This is an opportunity to build a career in the rapidly evolving Financial Technology (FinTech) industry while working with payment systems, business software, hardware devices, software integrations, automation tools, and emerging AI technologies.

For over 15 years, Host Merchant Services has helped businesses accept payments and operate more efficiently. While payment processing remains a core part of our business, we are increasingly focused on building and supporting technology solutions that help our customers automate operations, improve workflows, and leverage new technologies such as artificial intelligence.

As a Payment Technology Support Specialist, you will play a key role in helping businesses implement and support these solutions. You will work directly with merchants, software platforms, payment gateways, point-of-sale systems, and internal technology teams to solve problems and deliver exceptional customer experiences.

If you enjoy technology, problem-solving, and helping people succeed, we’d love to hear from you.

What You’ll Do

As part of our Operations and Support Team, you will:

• Provide technical support to customers via phone, email, and ticketing systems
• Troubleshoot payment processing, terminal, gateway, software, and integration-related issues
• Assist new customers during onboarding and implementation
• Work with hardware devices including payment terminals, POS systems, and related technology
• Coordinate with internal departments and third-party vendors to resolve customer issues
• Document customer interactions and maintain accurate account records
• Assist customers with software configuration and technology adoption
• Identify recurring issues and recommend process improvements
• Learn and support emerging technologies, automation platforms, and AI-driven solutions as they are introduced into our products and operations
• Contribute to a positive customer experience through professionalism, responsiveness, and attention to detail, If you’re excited about technology, customer success, payment systems, software, and the future impact of AI on business, we’d love to meet you. Apply today and become part of a team helping businesses navigate the next generation of payments and technology.

Do you have experience in Teamwork?, Do you have a Associate’s degree?, We are looking for someone who is:

• Naturally curious and enjoys learning new technology
• Comfortable troubleshooting technical issues and researching solutions
• Detail-oriented and highly organized
• Able to communicate clearly with both technical and non-technical users
• Comfortable managing multiple priorities in a fast-paced environment
• A team player who can also work independently when needed, * 1-3 years of customer service, technical support, help desk, banking, office administration, retail management, or related experience
• Associate’s or Bachelor’s degree preferred, but equivalent experience is equally valued
• Strong computer skills and familiarity with Microsoft Office applications
• Experience working with software platforms, hardware devices, or technology products is a plus
• Technical certifications such as A+, Network+, or similar are helpful but not required
• Excellent typing, documentation, and data-entry accuracy

Pulled from the full job description

• Paid training
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance

At Host Merchant Services, you’ll gain exposure to a unique combination of payments, technology, software, and business operations.

Opportunities Include:

• Building expertise in the growing FinTech industry
• Working with payment gateways, terminals, and software integrations
• Learning how businesses use technology to improve operations
• Exposure to automation and artificial intelligence initiatives
• Developing technical troubleshooting and customer success skills
• Working directly with business owners across a wide range of industries
• Growing your career within a company that values innovation and continuous improvement

We are a growing organization where strong performers have opportunities to expand their responsibilities and develop professionally.

Work Environment

Host Merchant Services is a fast-growing company with a collaborative and team-oriented culture. Our environment is professional but relaxed, and we value employees who take initiative, enjoy solving problems, and are committed to helping customers succeed.

We believe technology is changing the way businesses operate, and we are actively investing in automation, software development, and AI-powered tools that will shape the future of our industry.