Technical Support Specialist

Machinery Operations, Leadership Communication Problem Solving Business Valuation Workflow Management Demonstration Skills Full Stack Development Artificial Intelligence Business Transformation Customer Success Management Troubleshooting (Problem Solving), * Serve as the primary technical contact for customers, ensuring a positive and successful experience with software solutions.

• Provide phone, virtual, and on-site technical support to customers.
• Build strong customer relationships through proactive communication and problem resolution.
• Assist customers in maximizing the value and efficiency of the software and equipment.
• Troubleshoot software-related issues and coordinate solutions with internal teams as needed.
• Develop and present training materials tailored to customer needs and skill levels.
• Guide customers through software functionality, workflows, and best practices.
• Conduct engaging software demonstrations for prospective and existing customers.
• Support sales teams during customer visits, trade shows, and technical presentations.
• Perform time studies and application evaluations to support customer recommendations.
• Present technical concepts clearly to small and mid-sized groups., Mentorship Low Voltage Communication Alarm Devices Service Level Phone Support Wiring Diagram System Testing Access Controls Customer Service Security Systems Active Directory Security Devices Technical Support Help Desk Support Business Valuation System Programming Workflow Management Microsoft Windows 10 Preventive Maintenance Full Stack Development Software Documentation Artificial Intelligence Business Transformation Field Service Management Remote Technical Support Capacitor Voltage Transformer Continuous Improvement Process Troubleshooting (Problem Solving) +0

Google IT Support Technical/Software Support Specialist TEKsystems

Elgin, IL*On-Site

Sales Machinery Operations Leadership Communication Problem Solving Business Valuation Workflow Management Demonstration Skills Full Stack Development Artificial Intelligence Business Transformation Customer Success Management Troubleshooting (Problem Solving) +0

Customer service, Software support, Service, Oral and written skills, Customer support, * Experience supporting manufacturing software, CNC machinery, or industrial equipment

• Background in customer success, technical support, applications support, or training
• Strong troubleshooting and problem-solving skills
• Experience working directly with customers in a consultative capacity
• Ability to manage multiple customer priorities while maintaining a high level of service
• Ability and willingness to travel to customer locations as needed, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.