IT Governance & Service Management (PMO)

• Establish and maintain IT governance processes, procedures, reporting mechanisms, and management controls supporting TOMCAT service delivery.\n
• Monitor SLA performance, operational metrics, service trends, and performance objectives across service areas.\n
• Coordinate recurring governance forums, operational reviews, PMRs, working groups, and stakeholder meetings.\n
• Maintain risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.\n
• Track commitments, milestones, dependencies, deliverables, staffing considerations, and performance across assigned workstreams.\n
• Develop executive dashboards, management reports, status briefings, and performance reporting.\n
• Analyze operational data to identify service risks, recurring issues, performance trends, and improvement opportunities.\n
• Coordinate corrective actions across PMO, service delivery, cybersecurity, engineering, quality, and other functional teams.\n
• Support audit readiness, compliance reviews, quality assurance, and maintenance of supporting evidence.\n
• Ensure accurate information is maintained within approved systems of record.\n
• Coordinate governance activities across ITSM/ITOM, enterprise infrastructure, cybersecurity, critical incident management, project management, and other TOMCAT service areas.\n
• Support transition, operational readiness, stabilization, and continual-improvement activities.\n

• Requires a BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience. In lieu of degree, additional experience may be required.\n
• Ability to obtain and maintain TSA Suitability\n
• Ability to obtain and maintain Public Trust security clearance\n
• Experience supporting IT governance, PMO, IT service management, program management, or performance-management functions in an enterprise or federal IT environment.\n
• Experience with ITIL-aligned service management and governance processes.\n
• Experience managing risks, issues, dependencies, corrective actions, and performance reporting.\n
• Strong analytical, communication, documentation, organizational, and facilitation skills.\n
• Ability to coordinate across technical, management, government, and contractor stakeholders.\n
• Ability to support mission-critical operations and competing priorities.\n
• ITIL 4 Foundation.\n
• PMP or equivalent program-management certification preferred.\n, * Experience with ServiceNow and enterprise ITSM/ITOM environments.\n
• Experience with SLA management, PMRs, executive dashboards, and operational performance reporting.\n
• PMP, ITIL 4, PMI-RMP, or comparable certification.\n

n The IT Governance & Service Management (PMO) position provides centralized governance, service management oversight, performance management, risk management, and program-control support across the TOMCAT environment. The position ensures that IT service delivery remains aligned with TSA requirements, contract objectives, ITIL-aligned processes, SLA commitments, operational priorities, and continuous-improvement objectives.\n \n The position serves as a central coordination point among program management, service owners, technical teams, cybersecurity, quality assurance, stakeholders, and TSA leadership. The role provides management visibility into service performance, risks, issues, dependencies, corrective actions, and improvement initiatives.\n, n \nImportant Compensation Information\n \n \nPlease disregard the salary range displayed on this evergreen posting as representative of all TSA TOMCAT opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position.\n \n Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.\n \n If you are currently supporting this mission and are interested in learning more about opportunities with Leidos, \nwe encourage you to apply even if you do not see your exact position listed above.\n \n Join Leidos and help continue delivering the technology, expertise, and mission support that enable TSA TOMCAT operations.\n \n If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares.\n