IT - Application Support Specialist

• Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets.
• Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
• Provides end-user notices of real-time issues within the environment.
• Collaborates with more senior team members and other support teams to identify defects and user impact.
• Seeks to understand new functionality being implemented for monthly releases.
• Identifies opportunities for continuous improvement.
• Adheres to metric-driven objectives including time to resolve and number of closures per day.
• Participates daily in all required team and support group meetings.

• Minimum 5 years of IT experience.
• Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required.

Preferred Skills:

• 1 year Insurance experience preferred.
• Mainframe, Guidewire Suites, NexThink, AppDynamics, and/or Splunk experience a plus.