IT Support Technician

TQL

Cincinnati, OH, United States

19 days ago

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Role details

Contract type

Permanent contract

Employment type

Part-time / full-time

Compensation

$35,360.0 - $54,080.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory JIRA Computer Networks System Configuration Desktop Computing Mobile Application Software Microsoft Office System Center Configuration Manager

Job description

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts. What’s in it for you, * Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues

Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
Setting up new workstations and relocating existing ones (light bending/lifting required)
Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
When on-call, responding to after-hours calls from employees regarding technical issues
Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves

Requirements

PC and Network knowledge/experience required
IT-related college degree or comparable professional experience required
Exceptional customer service skills and a passion for helping others
Ability to multitask in a fast-paced environment with changing priorities
Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
A+ and/or Microsoft Certification highly preferred

Benefits & conditions

$17.00/hour - $26.00/hour base salary and benefits package
Paid relocation to Cincinnati, OH
Advancement opportunities with customized career paths
Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
Reimbursement for continuous education and technical training
We win wherever we go - Voted a 2019-2026 Computerworld Best Places to Work in IT, + Cincinnati, OH

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