IT Asset Management Specialist

Seeking a highly skilled and dedicated individual to join the Asset Management team. In this role, you will support the onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You will play a key role in reducing issues linked to new technology rollouts and collaborate with technology experts to improve workflows.The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You will maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support-particularly for senior stakeholders-while working closely with vendors and internal teams., Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems Install and configure computer systems and applications within the company Provide in-person support to end users, delivering high-touch, white glove service Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience Liaise with Infrastructure and Application teams on escalated issues Maintain accurate documentation of asset activities, incidents, and ticket resolutions Create and maintain Knowledgebase articles Support operations of EMEA satellite offices, including office openings, relocations, expansions, and closures Assist with onboarding new hires and ensure their technology is provisioned and ready Work with third-party vendors and procurement teams to secure and manage hardware orders Collaborate with internal teams to ensure best practices in asset lifecycle and IT support

Proven experience using ServiceNow, particularly the asset management module Strong knowledge of hardware asset management and lifecycle processes Hands-on troubleshooting experience with a variety of IT hardware and software platforms Experience managing inventory levels across multiple offices or regions ideally EMEA Excellent problem-solving skills and technical troubleshooting ability Strong communication skills, both written and verbal, with a focus on high-end customer service Comfortable engaging with stakeholders at all levels, including senior executives Highly organized with strong attention to detail and ability to follow and create structured processes Ability to work independently and collaboratively in a fast-paced, high-demand environment Self-starter with the drive to learn, grow, and add value to the team Flexible and team-oriented, with the ability to meet deadlines and perform under pressure