Application Support Specialists

Provide proactive and reactive Tier II support for legacy and modernized consular applications, including web, client-server, imaging, archiving, collaboration, and cloud-hosted solutions. This position supports the Department of State Consular Affairs global information technology environment, which includes domestic and overseas facilities, on-premises infrastructure, cloud platforms, applications, databases, and enterprise support services. This is a contingent position based on contract award and final customer requirements.

What You’ll Do

• Monitor, troubleshoot, diagnose, and resolve incidents affecting enterprise web, client-server, imaging, archiving, collaboration, and cloud-hosted applications.

• Install, configure, patch, deploy, and maintain applications using approved DevSecOps and CI/CD processes.

• Support application readiness, deployment readiness reviews, pre-production testing, rollback, recovery, and post-deployment monitoring.

• Use automation and containerization technologies such as Ansible, Terraform, Docker, and Kubernetes to improve deployment consistency and reliability.

• Manage application accounts, access, certificates, passwords, availability dashboards, technical documentation, SOPs, and knowledge articles.

• Coordinate with Tier III developers, engineering teams, security teams, and Government stakeholders to support ATO readiness, releases, and modernization initiatives.

• Support SharePoint, Microsoft Teams, and Microsoft 365 collaboration services when assigned, including site collections, permissions, logs, lists, libraries, and workflow troubleshooting.

• 3+ years supporting enterprise web, client-server, or cloud-hosted applications.

• Experience with incident management, application monitoring, troubleshooting, patching, release support, and technical documentation.

• Familiarity with DevSecOps, CI/CD, automated deployment, and configuration-management practices.

• Experience working in Windows and/or Linux application environments.

• Strong analytical, customer-service, and cross-team communication skills.

• Active Secret clearance.

Preferred Qualifications

• Experience with Ansible, Terraform, Docker, Kubernetes, SharePoint, Microsoft 365, or cloud platforms.

• Experience supporting consular applications such as EPS, MyTravelGov, OPR, or eCRBA.

• ITIL, Security+, Microsoft, AWS, Azure, or equivalent certification.

Compensation will be commensurate with experience, qualifications, assigned work location, and final contract requirements. Blue Rose offers a competitive benefits package for eligible full-time employees. Specific compensation and benefit details will be provided during the recruiting process.