Senior IT Helpdesk Officer

As Senior IT Helpdesk Officer, you will be responsible of the following tasks:

• Provide 1st & 2nd line support by telephone, mail or in person
• Active filtering, handling, coordination and follow-up of IT service requests
• Provide user assistance in a broad sense including tablets, Smartphone’s, … via all our communication means like phone, mail, IT corner, etc.
• Identify, track, and resolve hardware and software incidents that affect the end-users
• Ensure Workstation Assets Management
• Be able to master, set up and configure workstations
• Prepare accurate and timely support documentation where required
• Active contribution in Workplace related projects
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers
• Liaise with external suppliers to ensure delivery to agreed standards and timescales
• Advise on workplace & mobile architecture in a broad sense (conceptual)
• Be a driver in innovation & improvement projects

• Bachelor/Master’s degree or relevant experience
• Excellent level of French AND English
• At least 5 years of experience within a similar role
• Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10
• Attention to detail and a good communication, If you’re motivated, flexible, open minded and ready to be a Nexeo Consultant this function of Senior IT Helpdesk Officer is made for you!

• A very attractive salary package
• Interesting career opportunities
• Ambitious goals are encouraged
• A lot of fun

Nexeo is currently looking for a Senior IT Helpdesk Officer for one of the leading multinationals in Belgium.

Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.

As a consultant you will have the opportunity to be part of Nexeo:

• International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
• • 450 employees
• over 20% growth each year