On-site & remote IT Support Engineer

• Answer incoming calls from customers with technical and substantive questions.
• Log incident calls and handle incidents and service requests.
• Carry out extensive troubleshooting and problem solving.
• Guide new customers in configuring and starting up applications.

Do you have experience in Microsoft Office?, Looking for a new adventure? Are you the go-to person for family and friends when they have questions related to their laptop, internet, mobile phone or anything which is connected with an electric cable for that matter? Can you solve their issues in Dutch, French and English?, * Fluent Dutch / French / English

• Customer focused individual who understands customer needs and seeks to fulfill expectations.
• Team player, easily uniting with the team members and working with stakeholders.
• Resilient person who can cope with a very fast-moving landscape.

• Share knowledge with colleagues through documentation.

• Have a positive, flexible, and responsive mindset.

Strong technical knowledge:

• PC’s and laptops running Windows10/11

• MS Office 2016 , MS O365
• Active Directory (Azure AD, Endpoint / Intune is a benefit), * Network, LAN, WAN, IPT
• Printers and network printing
• Citrix environment and applications
• Smartphone and tablets
• Knowledge of Google apps is a benefit.
• Experience within a Servicedesk environment
• Having worked in an ITIL environment is a benefit (ITIL certification is a plus)
• Experience with remote user assistance

• A young and driven team where your voice matters.
• Healthy work-life balance.
• Opportunities to grow into more technical or specialized roles over time.