Database Officer

You will lead the management, governance and development of our Salesforce CRM, ensuring that fundraising and engagement activity is underpinned by high-quality, reliable data.

This role combines:

• Hands-on CRM management
• Data governance and compliance
• Systems and integration oversight
• Insight and reporting for fundraising teams, * Maintain and improve data quality, accuracy and consistency
• Lead data governance and GDPR compliance
• Oversee data flows and integrations across systems
• Deliver reporting, segmentation and insight
• Support colleagues to use data effectively
• Manage relationships with external CRM specialists

• Experience using Salesforce (ideally NPSP) or similar CRM
• Strong experience managing data quality and integrity
• Experience with data governance and compliance (GDPR)
• Experience producing reports and insights for fundraising or engagement
• Ability to work with both technical and non-technical stakeholders

Desirable

• Experience working with external CRM/data partners
• Experience supporting finance processes (e.g. income reconciliation)
• Experience training or supporting colleagues
• Knowledge of data protection law

SolarAid is an international charity working to ensure access to clean, safe solar lighting across sub-Saharan Africa. Our work delivers immediate benefits for families while protecting the planet.