Senior 3rd Line Support Engineer

We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the creative and engineering sectors. This is your chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team., * Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud.

• Design, configure, and manage Windows Server and virtualization (Hyper-V/VMware).
• Oversee networks: DNS, DHCP, VLANs, VPNs, routing, and firewalls.
• Implement and maintain enterprise backup and disaster recovery solutions.
• Lead projects: migrations, upgrades, and hybrid deployments.
• Manage Microsoft 365, Azure, and hybrid cloud services.
• Mentor junior engineers to build skills and expertise., * Career development: Tailored professional development with opportunities to progress into lead roles
• Collaborative culture: Work within a technically strong, close-knit team that values expertise, innovation, and continuous improvement.
• Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards.

• 4-6+ years in MSP or fast-paced IT environment.
• Strong Windows Server, Active Directory, Group Policy, and PowerShell skills.
• Veeam Backup & Replication expertise; disaster recovery knowledge.
• Experience with Intune, MDT, Lucidlink, Egnyte, Azure, AWS.
• Excellent troubleshooting, communication, and client engagement skills.