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LM
Luis Minvielle
Finding IT & Technology English-speaking Jobs in GermanyÂ
over 2 years ago
Mitarbeiter im First Level Support
Faktor M Consulting GmbH
Freudenberg, Germany
3 days ago
- Discuss this with your agent
- Open in Claude
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Apply on faktor-m.net
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Job source
Tech stack
Microsoft Windows
Information Technology
Job description
- Annahme und Bearbeitung von IT-Anfragen per Telefon, E-Mail und Ticketsystem
- Unterstützung der Anwender bei Hard- und Softwareproblemen
- Analyse und Behebung von Störungen im First Level Support
- Einrichtung und Betreuung von Arbeitsplätzen, Peripheriegeräten und Software
- Dokumentation und Nachverfolgung von Supportanfragen
- Weiterleitung komplexerer Störungen an den Second Level Support
Requirements
- Abgeschlossene IT-Ausbildung oder erste Erfahrung im IT-Support bzw. in der Anwenderbetreuung
- Gute Kenntnisse in Windows und gängigen Microsoft-Anwendungen
- Grundkenntnisse in Hardware, Netzwerken und IT-Infrastrukturen
- Gute Englischkenntnisse
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on faktor-m.net
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Good distractions
Talks and stories from around this role — technically off-topic, practically not.
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