Desktop Support Technician

Management, File Servers Communication User Accounts Desktop Support Customer Service Active Directory Technical Support Help Desk Support Desktop Computing Computer Networks Peripheral Devices Business Valuation Networking Hardware Application Servers Microsoft Windows 10 Computer Conferencing Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Troubleshooting (Problem Solving), TEKsystems is currently seeking a Desktop Support Analyst for a 9-month hybrid remote opening located in Boise, Idaho., The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.

To provide consultation and technical support to management and staff in resolving problems with computer systems, services, and equipment; perform related work.

Examples of Duties:

• Monitors problem/change activities

• Coordinates interactions between technical staff and end-users to respond to requests

• Provides training to users on hardware and software applications

• Troubleshoots and maintains data servers, user devices, and communication tools

• Performs testing activities

• May work as part of a team or independently with supervision

• Installs and maintains hardware and software products

• Configures user and network equipment according to department standards

• Installs, configures, and tests application software packages

• Assists in defining system standards and procedures

• Installs network infrastructure equipment hardware

• Identifies, evaluates, and corrects hardware, software, or operations problems

• Monitors and troubleshoots network system performance and networking problems

• Makes recommendations for future hardware and software additions or enhancements, Management File Servers Communication User Accounts Desktop Support Customer Service Active Directory Technical Support Help Desk Support Desktop Computing Computer Networks Peripheral Devices Business Valuation Networking Hardware Application Servers Microsoft Windows 10 Computer Conferencing Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support Technician TEKsystems

Boise, ID*Hybrid

Operations Management File Servers Communication User Accounts Desktop Support Customer Service Active Directory Technical Support Help Desk Support Desktop Computing Computer Networks Peripheral Devices Business Valuation Networking Hardware Application Servers Microsoft Windows 10 Computer Conferencing Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Desktop, Troubleshooting, Active directory, Windows 10, Customer service, Imaging, 3+ years of desktop experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.