ServiceNow Certified System Administrator

Atlassian Confluence Business Requirements Full Stack Development Engineering Management Collaborative Software Artificial Intelligence Business Transformation Software As A Service (SaaS) Continuous Improvement Process Systems Development Life Cycle Identity And Access Management Enterprise Application Software Certified Application Developer Platform Design And Development Troubleshooting (Problem Solving) JavaScript (Programming Language) Lightweight Directory Access Protocols Application Programming Interface (API) Governance Risk Management And Compliance ServiceNow Certified System Administrator (CSA), Join the company ServiceNow team as a technical leader responsible for developing, administering, and ensuring quality across our enterprise ServiceNow platform. You’ll translate complex regulatory and operational requirements into scalable technical solutions while maintaining platform integrity through rigorous testing and continuous improvement., * Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development

• Transform complex business requirements into robust technical specifications for software components and applications

• Provide guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

• Build and deploy AI features for both existing processes and potentially new tools

• Configure and customize ServiceNow using best practices-balancing functionality with minimal complexity

• Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements

• Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync

• Build integrations between ServiceNow and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs

Analytics & Reporting

• Design and maintain reports, workspaces, dashboards, service portals, and data visualizations

• Provide end users with actionable insights into platform performance and usage

Quality Assurance & Maintenance

• Conduct comprehensive testing including peer reviews and regression testing

• Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability

• Participate in testing platform upgrades and patches to ensure business continuity

• Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance

• Manage change activities within JIRA instance, including risk evaluation and approvals

• Orchestrate migrations between instances using update sets or application repository functionality

Support & Continuous Improvement

• Create and maintain documentation for system processes, configurations, and troubleshooting procedures

• Provide training to end-users and stakeholders

• Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with ServiceNow support when needed)

• Proactively identify and implement process improvements and optimizations

Dataflow Refining Dashboard Operations Leadership Automation ServiceNow Scalability Reliability Peer Review RESTful API Communication Risk Analysis Test Automation Authentications Problem Solving Maintainability Customer Service Computer Science Agile Methodology Product Management Business Valuation Data Visualization Regression Testing Workflow Management Root Cause Analysis Process Improvement Business Continuity Software Development Computer Engineering, * Bachelor’s degree in Computer Science, Computer Engineering, or equivalent practical experience

• 4+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development

• Proven experience with IRM/GRC ServiceNow applications

• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end

• Practical experience following iterative and agile SDLC practices

• Hands-on experience implementing ServiceNow integrations with other applications/platforms

• JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required)

• Willingness to learn other SaaS products and expand technical expertise

• Familiarity with AI concepts and tools

• Strong communication, collaboration, and problem-solving skills with a customer service orientation

Preferred Qualifications

• ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications

• 8+ years of IT/software experience

• Hands-on API development experience

• Experience evaluating or implementing AI-powered features in enterprise applications

• Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage

• Experience with Agile collaboration tools (JIRA, Confluence, Miro)

Skills

ServiceNow Developer, GRC, TESTING, IRM

Top Skills Details

ServiceNow Developer,GRC,TESTING,IRM, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Dataflow Refining Dashboard Operations Leadership Automation ServiceNow Scalability Reliability Peer Review RESTful API Communication Risk Analysis Test Automation Authentications Problem Solving Maintainability Customer Service Computer Science Agile Methodology Product Management Business Valuation Data Visualization Regression Testing Workflow Management Root Cause Analysis Process Improvement Business Continuity Software Development Computer Engineering Willingness To Learn Atlassian Confluence Business Requirements Full Stack Development Engineering Management Collaborative Software Artificial Intelligence Business Transformation Software As A Service (SaaS) Continuous Improvement Process Systems Development Life Cycle Identity And Access Management Enterprise Application Software Certified Application Developer Platform Design And Development Troubleshooting (Problem Solving) JavaScript (Programming Language) Lightweight Directory Access Protocols Application Programming Interface (API) Governance Risk Management And Compliance ServiceNow Certified System Administrator (CSA) +0

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We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.