IT Support Specialist

Document Management IT Service Management Full Stack Development Artificial Intelligence Business Transformation Mobile Device Management Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Microsoft Intune (Mobile Device Management Software), This is a long term consulting position (12 months +). This position will require you to be onsite 5 days a week for at least the first six months. Then they will be evaluated and it could become a hybrid scenario. The hours for the role will be 10 am - 6 pm. This firm has converted high performing consultants from us in the past.

In this role, you will be part of a team providing mostly phone/remote support for 1700+ users with issues involving Windows 11, Active Directory, MS Office 2016/365, Outlook, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. They use Ivanti as their ticketing system and ITSM. The role is about 90% phone support and 10% floor/desktop support.

It is a 35 hour work week. (Lunch is not billable.), Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs IT Support Specialist TEKsystems

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Operations Consulting Mobileiron Communication Phone Support Issue Tracking Customer Service Active Directory Microsoft Outlook, Windows 11, MS Office, VPN, mobile devices, MDM, legal experience, iManage, Intune, Exchange Online

Top Skills Details

Windows 11,MS Office,VPN,mobile devices,MDM

Additional Skills & Qualifications

Candidates must have excellent customer service and communication skills., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.