T3 Network Engineer

• Own T3 escalations across a portfolio of high-value enterprise customers - connectivity and CPE focus, no voice
• Support and manage Cisco routing, switching, and Firepower firewall environments
• Support and manage Fortinet FortiGate and FortiSD-WAN deployments
• Work across secondary technologies including Meraki and Juniper where required
• Be the senior technical authority when things get complex - escalation stops with you
• Communicate confidently and clearly with senior customer stakeholders under pressure, * Platinum team - you’re supporting the most important accounts in the business, not the whole helpdesk queue
• Strong internal progression - promotions roughly every 18 months for the right people
• On-call not yet live - time to get settled before it’s introduced, and well-compensated when it is
• Choice of office location - Solihull or Wakefield, whichever works for you
• Cisco and Fortinet depth - a stack that keeps your skills sharp and marketable

• Solid T3 network engineering background - MSP environment strongly preferred
• Cisco routing and switching experience - CCNA level as a baseline (current cert not required)
• Hands-on Fortinet experience - FortiGate and FortiSD-WAN in a managed service environment
• Strong customer-facing communication skills - you’re confident, clear, and calm under pressure
• Comfortable owning difficult situations with enterprise customers - this role requires resilience and professionalism
• End-customer background considered for candidates with strong technical depth

• Hours: 8:30-5:00 or 9:00-5:30 with 1 hour lunch
• 25 days annual leave + option to buy 5 more
• On-call coming into scope - paid separately at approximately £250/week when introduced

Our client is a well-established MSP with a dedicated platinum support team looking after their most strategic enterprise customers. They’re hiring a T3 Network Engineer to join that team - handling the complex escalations, the difficult conversations, and the problems that need someone who really knows their stuff.

This isn’t a service desk role. It’s a senior technical seat on a team that supports high-value accounts where expectations are high and the technical bar matches it. Cisco and Fortinet are the primary stack. MSP background preferred but strong end-customer engineers will be considered.