MSP Helpdesk Technician 3

• Provide technical support for Microsoft core business applications, cloud services, and virtual environments
• Perform remote troubleshooting of workstations, servers, and network infrastructure
• Manage and support disaster recovery (DR) and business continuity solutions
• Configure, maintain, and troubleshoot networking equipment, including WAN/LAN connectivity, routers, firewalls, and security systems
• Implement and support remote access solutions such as VPN, Terminal Services, and Citrix
• Maintain accurate documentation of hardware, software, processes, and standard operating procedures (SOPs)
• Communicate effectively with clients to provide updates on incident status, upcoming changes, and scheduled outages

We are seeking an experienced Helpdesk Support Professional with 4-6 years of experience in a Managed Service Provider (MSP) environment. This role is ideal for someone who enjoys working directly with clients, solving a wide range of technical issues, and collaborating with a dynamic, team-oriented group.

This position is based in our office and involves frequent communication with clients. Strong interpersonal and communication skills are essential, as you will serve as a trusted point of contact for technical support., * Strong team orientation with the ability to communicate effectively in a collaborative environment

• Excellent interpersonal and customer service skills, including professional phone etiquette and active listening
• Technical awareness with the ability to assess issues, align appropriate resources, and advise clients on effective business solutions
• Solid troubleshooting and diagnostic skills across a range of technical issues
• Industry certifications such as Microsoft MCP or CompTIA A+ preferred
• Associate’s or Bachelor’s degree in Information Technology or a related field preferred
• Working knowledge of Microsoft desktop and server platforms, including Microsoft 365 (Office 365)
• Experience with Active Directory, DNS, and Microsoft 365 administration
• Familiarity with Mac OS environments
• Experience supporting industry-specific applications (e.g., AutoCAD, Revit, or other AEC tools)

Pulled from the full job description

• Paid training
• 401(k) matching
• Vision insurance
• Dental insurance
• Gym membership
• Cell phone reimbursement, * Very competitive compensation package
• Annual fully paid training for continuing education
• Collaborative team environment
• Entrepreneurial work environment
• Career Growth with an active mentorship program to help guide your advancement as an IT Professional
• Health, dental, vision, sick and vacation leave, cell phone reimbursement , gym membership, and more
• 401k with a generous employer match

M3 Technology Consultants, headquartered in Fairfax, VA, was founded in 2003 and has grown into a dynamic and rapidly expanding IT services provider. We have built a strong reputation for delivering exceptional, reliable IT solutions to businesses across the Washington, DC, and Denver, Colorado regions.

Our team of highly skilled professionals supports organizations of all sizes and across a wide range of industries. We provide comprehensive IT services, including support for line-of-business applications, disaster recovery planning, physical server and network management, and ongoing infrastructure maintenance.

We foster an entrepreneurial work environment with a strong emphasis on customer service and accountability. By empowering our employees, we’ve created a culture of dedicated, innovative, and collaborative individuals who are not only driven to succeed, but also enjoy working together.