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Service Desk Supporter 2nd Level (m/w) - Köln

Aschert & Bohrmann GmbH
Köln, Germany
15 days ago
Apply on aschert-bohrmann.de
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
aschert-bohrmann.de

Tech stack

Remote Infrastructure Management Systems Integration

Job description

2nd Level Support für ein CRM-System und Weiterleitung von Störungen an den 3rd Level Support Vorbereitung und Durchführung von Online-Seminaren Unterstützung der Kunden bei der Fehlerbehebung (telefonisch oder per Fernwartung) Administrative und organisatorische Aufgaben Schnittstellenfunktion zwischen Kunden und Vertrieb bzw. Produktmanagement

Requirements

Erfolgreich abgeschlossene Ausbildung zum Fachinformatiker (m/w) Systemintegration Berufserfahrung i2nd Level Software-Support Sehr gute kommunikative Fähigkeiten Freude am problemorientierten Arbeiten sowie hohe IT-Affinität Flexibilität und Kundenorientierung

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This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de
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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

2:47 min

Exploring career opportunities and recruitment open positions

Kurt Eder · LIVE

5:51 min

Audience questions on shared infrastructure and remote teams

Robert Hoffmann Robert Hoffmann +1 · LIVE

3:00 min

Designing data ingestion architecture with system integration

Eldert Grootenboer +1 · World Congress 2023

10:50 min

Analyzing candidate soft skills and developer onboarding frameworks

Sebastian Hans · LIVE

2:57 min

Shifting from local tools to remote development environments

Niklas Werker Niklas Werker +1 · World Congress 2025

1:53 min

The evolution of enterprise system integration

Stefan Mesquita Stefan Mesquita · World Congress 2026 Europe

Videos

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22:39
World Congress 2025 • about 1 year ago

Successful talent development in tech: A joint journey of executives and talents

Alexander Weißhaupt, Stefan Menschner, Tabitha Kleine, Vanessa Zellien

AI Agents & Agentic AI thumbnail
26:53
Europe 2026 Virtual • 3 months ago

AI Agents & Agentic AI

Xavier Sala Presas

Terraform for Developers thumbnail
42:10
LIVE • over 6 years ago

Terraform for Developers

Devlin Duldulao

Demografie nutzen um jedem Bewerber das passende Angebot zu machen! thumbnail
8:52
World Congress 2023 • almost 3 years ago

Demografie nutzen um jedem Bewerber das passende Angebot zu machen!

Nathalie Gierth

Physical AI: The Era of Intelligent Machines thumbnail
30:12
World Congress 2026 Europe • 3 months ago

Physical AI: The Era of Intelligent Machines

Clemens Wasner, Dr. Ramin Hasani, Vinesh Sukumar, Zohar Fox

Databases on Kubernetes: Why you should care thumbnail
45:49
LIVE • almost 6 years ago

Databases on Kubernetes: Why you should care

Denis Wilson Souza Rosa, Steffen Schneider

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