Technical Support Associate

An individual that likes challenges- No day is the same ! You are a loyal individual who is an independent thinker, self-starter who can provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

Do you have experience in Technical Proficiency?, * Resolve problems efficiently and effectively, and process revenue related transactions

• Have extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients

Your background:

• The ability to work an 8-hour shift between the hours of 7am - 5pm CST Mon-Fri, with Out-of-Hours rotation once fully trained
• Experience providing excellent oral/written communication and problem-solving skills
• Self-motivated and able to follow instructions and structure as necessary
• Proven organizational skills and the ability to multi-task
• Courtesy, patience and analytical abilities in order to handle client concerns
• Call center experience is preferred
• The ability to de-escalate and resolve client issues and a minimum of one year of Customer/Client Service experience
• Experience in Microsoft office applications, internet, chat, and email
• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
• Experience with hardware and software

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth, Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.