Desktop Support Analyst

Operating Systems Technical Support Help Desk Support Mac/Apple Support Video Conferencing Peripheral Devices Personal Computers Business Valuation Root Cause Analysis Endpoint Management IT Service Management Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Conference Room Technology Verbal Communication Skills End-User Training And Support Executive Information Systems Troubleshooting (Problem Solving), We are seeking an experienced Desktop Support Analyst to provide white-glove technical support to end users, including executive-level stakeholders, in a fast-paced corporate environment. This role will be responsible for supporting Mac and Windows environments, troubleshooting hardware and software issues, maintaining conference room technology, and ensuring a high level of customer satisfaction., * Provide on-site deskside support for end users across Mac and Windows environments.

• Deliver white-glove support to executives and other key business stakeholders.
• Troubleshoot hardware, software, operating system, and application issues.
• Support and maintain MacBook, iMac, Windows laptops, desktops, and mobile devices.
• Configure, deploy, and support Microsoft 365 applications and collaboration tools.
• Support conference room technologies, video conferencing systems, and executive meetings.
• Manage incidents, requests, and service delivery activities through ticketing systems.
• Monitor recurring issues, identify trends, and implement solutions to improve service quality.
• Collaborate with internal technology teams to resolve escalated technical issues.
• Maintain and support endpoint devices, peripherals, printers, and related equipment.
• Document troubleshooting steps, resolutions, and support procedures.
• Assist with hardware refreshes, system upgrades, and technology deployments.
• Build strong relationships with business users and provide exceptional customer service., Firewall Operations Leadership Consulting CompTIA A+ Multitasking Virtualization Detail Oriented Problem Solving Windows Desktop Customer Service Managed Services Network Switches Technical Support Help Desk Support Business Valuation Wide Area Networks Network Engineering Microsoft Windows 10 Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support It Support Technician TEKsystems

Norwalk, CT*On-Site

Writing Firewall Operations Leadership Consulting CompTIA A+ Multitasking Virtualization Detail Oriented Problem Solving Windows Desktop Customer Service Managed Services Network Switches Technical Support Help Desk Support Business Valuation Wide Area Networks Network Engineering Microsoft Windows 10 Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support IT Technician TEKsystems

North Haven, CT*On-Site

TCP/IP Operations Warehousing IP Addressing Cyber Security Access Network Detail Oriented Desktop Support Network Routing CompTIA Network+ Technical Support Help Desk Support Inventory Staging Computer Networks Business Valuation Technical Training Shipment Preparation Warehouse Operations Device Configuration Laboratory Experience Full Stack Development Shipping And Receiving Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) Cisco Certified Network Associate Dynamic Host Configuration Protocol (DHCP) +0

Mac OS Apple IOS Operations Leadership ServiceNow Communication Microsoft 365 Prioritization Self-Motivation Professionalism Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Office Deskside Support, The ideal candidate will have strong experience supporting MacOS, MacBook/iMac devices, Microsoft 365 applications, Windows 11, and collaboration technologies. Success in this role requires excellent communication skills, strong technical troubleshooting abilities, and a customer-first mindset., * 3+ years of experience in Desktop Support, Help Desk, Deskside Support, or IT Support.

• Experience supporting:
• MacOS
• MacBook and iMac hardware
• Windows 11
• Microsoft 365 (Office 365)
• Microsoft Teams
• iOS and Android devices
• Experience providing on-site end-user support in a professional environment.
• Experience supporting conference room technology and video conferencing systems.
• Strong troubleshooting and root-cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to support executive-level users with professionalism and discretion., * Experience with Kandji device management.
• Experience with ServiceNow or similar ITSM platforms.
• Experience supporting Logitech Microsoft Teams Rooms (MTRs) or similar conference room solutions.
• Physical PC repair and hardware maintenance experience.
• Knowledge of endpoint management and device deployment processes.

Technical Skills

• MacOS Administration & Support
• MacBook & iMac Hardware Support
• Windows 11 Support
• Microsoft 365
• Microsoft Teams
• ServiceNow
• Kandji
• Mobile Device Support (iOS/Android)
• Conference Room Technology Support
• Hardware & Software Troubleshooting
• Desktop Imaging & Deployment
• Incident & Request Management

Desired Soft Skills

• Exceptional customer service skills
• Professional executive presence
• Strong attention to detail
• Excellent organizational skills
• Ability to prioritize and manage multiple tasks
• Strong analytical and problem-solving abilities
• Ability to learn new technologies quickly
• Collaborative team player with a positive attitude, The ideal candidate is a highly motivated IT professional who enjoys working directly with end users and solving technical challenges. You should be comfortable supporting both Mac and Windows environments, managing high-priority executive support requests, and providing a seamless technology experience for users at all levels of the organization., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Desktop Support Specialist
• Desktop Support Technician
• IT Support Technician
• Support Analyst
• Deskside Support Technician
• End User Support Analyst
• Technical Support Analyst
• IT Support Specialist
• Help Desk Analyst
• Mac Support Technician
• Executive Support Technician

Key Skills: MacOS, MacBook, iMac, Microsoft 365, Microsoft Office, Windows 11, Microsoft Teams, ServiceNow, Kandji, Desktop Support, Technical Support, Executive Support, White-Glove Support, Deskside Support, Help Desk Support. Job Type & Location

This is a Contract position based out of Shelton, CT. Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.