Desktop Support Technician

• Provide technical support via phone, email, chat, remote tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Windows 10/11, MacOS, Microsoft 365, Teams, OneDrive, BitLocker, and endpoint encryption solutions.
• Manage and resolve incidents, service requests, and tasks through ServiceNow.
• Support workstations, laptops, mobile devices, printers, and other peripherals.
• Utilize remote support tools such as Bomgar, Remote Desktop (RDP), and similar technologies.
• Ensure timely ticket updates, documentation, and resolution while meeting service level expectations.
• Escalate complex issues when necessary and serve as a technical resource for end users.
• Identify recurring technical issues and recommend process improvements.
• Maintain a high level of customer service and professionalism in all interactions.
• Work collaboratively within a fast-paced team environment.
• Travel locally between company locations as needed; mileage reimbursement provided.
• Follow all applicable company policies, procedures, and compliance requirements.
• Complete additional tasks as assigned by management., Mac OS Bomgar Writing Operations ServiceNow Encryption Service Level Microsoft 365 Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Business Valuation Microsoft Windows 10 Full Stack Development Business Transformation Remote Desktop Services Mergers And Acquisitions BitLocker Drive Encryption Remote Desktop Protocol (RDP) Troubleshooting (Problem Solving) +0

ServiceNow Encryption Service Level Microsoft 365 Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Business Valuation Microsoft Windows 10 Full Stack Development Business Transformation Remote Desktop Services Mergers And Acquisitions BitLocker Drive Encryption Remote Desktop Protocol (RDP) Troubleshooting (Problem Solving), * 2+ years of Desktop Support experience

• Windows 10/11 support and troubleshooting
• Microsoft 365 support (Outlook, Teams, OneDrive, Office applications)
• Manufacturing environment IT support experience preferred

Nice to Have

• Experience supporting mergers and acquisitions (M&A) activities
• Pharma or laboratory environment support experience, * 3-5 years of Desktop Support experience within a corporate environment.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and OneDrive.
• Experience with remote support technologies such as Bomgar and RDP.
• Experience supporting virtual meeting platforms, preferably Microsoft Teams.
• Experience using ServiceNow or similar ticketing systems.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to adapt quickly to changing priorities and business needs.
• Must be flexible and willing to work any shift or schedule as business needs require, including day, evening, overnight, weekends, and holidays., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.