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IT 1st Level Support

Bus- Und Bahnhaltestelle Villach Warmbad
Austria
10 days ago
Apply on europa.eu
Prepare application

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
€43,456.0
Working hours
Regular working hours
Languages
English, German
Job source
europa.eu

Tech stack

Microsoft Windows Issue Tracking Systems Office Suite Information Technology

Job description

  • Schwerpunkt 1st-Level Support

  • Bearbeitung von Anfragen und Problemen im Bereich der IT und Lösung von technischen Störungen

  • Beantwortung von Fragen der Mitarbeiter:innen und Kund:innen zu IT-Systemen und -Prozessen

  • Dokumentation und Verfolgung von Problemen und Lösungen mithilfe eines Ticketsystems

Requirements

  • abgeschlossene technische Ausbildung (Lehre/HTL/Studium)

  • Erfahrung im Bereich IT-Support von Vorteil

  • gutes Verständnis von Windows-Systemen und Office-Anwendungen

  • Kenntnisse im Bereich Netzwerktechnik von Vorteil

  • Eigenverantwortung und Teamfähigkeit

  • hohe Kund:innenorientierung und ausgezeichnete Kommunikationsfähigkeiten

  • gute Deutschkenntnisse; gute Englischkenntnisse

Benefits & conditions

  • Einschulung durch erfahrene Kolleg:innen

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on europa.eu
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

2:31 min

Overview of government IT operations in Austria

Clemens Schwaiger · LIVE

2:03 min

Microsoft integrating native Unix coreutils into Windows environments

Chris Heilmann +2 · LIVE

1:56 min

Implementing state-driven deployment architecture using automated pipeline integration tools

Lian Li · World Congress 2023

2:47 min

Exploring career opportunities and recruitment open positions

Kurt Eder · LIVE

1:24 min

Installing premium packages using the Store CLI

Noraa Junker Noraa Junker · Europe 2026 Virtual

1:34 min

Automating the recruitment process to handle massive applicant volumes

Barbara Pirrera Barbara Pirrera +1 · World Congress 2024

Videos

See all
Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT thumbnail
47:41
LIVE • over 2 years ago

Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT

Nina Strempfl, Georg Mayer

Recruiting in 2025: Will AI Help or Take Over? thumbnail
39:34
Cappuccino with HR • over 1 year ago

Recruiting in 2025: Will AI Help or Take Over?

Rudi Bauer, Jan Tegze

One Platform Could Not Fit Them All thumbnail
51:59
Europe 2026 Virtual • 3 months ago

One Platform Could Not Fit Them All

Artem Lajko

Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing thumbnail
3:14
LIVE • 8 months ago

Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing

Chris Heilmann, Daniel Cranney, Paul Tregoing

7 tips for releasing on a Friday afternoon: YouTrack to the rescue thumbnail
31:59
World Congress 2021 • about 5 years ago

7 tips for releasing on a Friday afternoon: YouTrack to the rescue

Elena Pishkova, Anastasia Bartasheva

How Lufthansa Industry Solutions is preparing for the Quantum Age! thumbnail
20:13
World Congress 2025 • about 1 year ago

How Lufthansa Industry Solutions is preparing for the Quantum Age!

Julian

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