Desktop Support Technician

Technicians will assist with deployment, replacement, setup, troubleshooting, inventory tracking, and onsite user support while working in a fast-paced deployment environment. Required Skills:

• Experience deploying and configuring Windows desktop and laptop computers
• Basic knowledge of workstation imaging and deployment processes
• Experience setting up monitors, docking stations, printers, and peripherals
• Strong customer service and communication skills
• Ability to follow deployment schedules and written procedures
• Basic troubleshooting skills related to hardware, software, and connectivity issues
• Experience updating tickets and documenting completed work
• Ability to work independently and within deployment teams
• Reliable transportation and ability to travel throughout Maricopa County
• Professional and customer-focused approach

Preferred Skills:

• Experience supporting desktop refresh or hardware deployment projects
• Experience with SCCM, MDT, Intune, Autopilot, or similar deployment tools
• Enterprise or government IT support experience
• Asset tracking and inventory management experience
• Knowledge of Active Directory and basic network troubleshooting

Experience Required:

• Minimum 3 years of experience in desktop support, deployment, or technical support roles

OR * Equivalent combination of education and related technical experience Education Required:

• High School Diploma or GED

Additional Requirements:

• Valid Arizona Driver’s License or ability to obtain one at the time of hire
• Ability to lift and move computer equipment as needed

Preferred Qualifications:

• Experience participating in large-scale PC refresh initiatives
• Experience in enterprise, government, or public sector environments
• Knowledge of workstation setup, cable management, and hardware installation best practices

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