Knowledge Management Analyst II - Remote / Telecommute

• Author and publish 50+ knowledge base articles covering priority HR topics, consolidating source material currently scattered across multiple systems and formats.
• Apply an established taxonomy and article structure so content is consistently organized and easy to locate.
• Draft an initial source-of-truth map identifying where priority content currently lives and where duplication or fragmentation exists.
• Partner with HR process owners and subject matter experts to validate content accuracy prior to publication.
• Deliver an initial set of standard operating procedure (SOP) articles early in the engagement to validate the authoring approach before scaling to full volume.
• Own ongoing maintenance and updates of published content for the duration of the engagement.
• Create reusable templates and a style guide so future contributors can maintain consistency after the engagement ends.
• Implement a governed process for policy creation, review, and renewal, including ownership assignment, review cadence, and version control.
• Stand up an approval workflow so policy changes move through a consistent, auditable review and sign-off path.
• Implement content and formatting standards for policies, including tagging and structuring for future AI readiness.
• Apply the updated policy process to priority policies that are due for review or renewal during the engagement.
• Train and onboard the team that will own and run the policy governance process after the engagement ends, including reference guides and walkthroughs.
• Track governance health (e.g., missing owners, overdue reviews, incomplete metadata) and recommend practical improvements.

• 2+ years of experience authoring content in an enterprise knowledge base or content management platform (e.g., ServiceNow Knowledge Management, Confluence, SharePoint).
• Working proficiency with ServiceNow Knowledge Management at an intermediate author/contributor level.
• Strong technical writing skills, with the ability to translate complex or ambiguous process information into clear, structured, user-facing content.
• Experience implementing or operating governance processes, such as review cycles, approval workflows, or version control, in a content or documentation context.
• Demonstrated ability to work independently, manage a high-volume content production schedule, and meet milestone deadlines with minimal oversight.
• Experience training or coaching others on a new process or tool.
• Proficiency with Microsoft Office (Word, Excel) for documentation and tracking., * Experience with policy management, compliance documentation, or regulatory content processes.
• Background in HR operations, HR shared services, or human capital management systems.
• Familiarity with metadata, taxonomy, and content lifecycle management.
• Familiarity with preparing content for AI-assisted search or retrieval (structuring and tagging for machine readability).

Skills:

• ServiceNow Knowledge Management.
• Technical Writing.
• Content Management Systems.
• Governance Processes.
• Microsoft Office.
• Policy Management.
• Taxonomy.
• Metadata Management.

Qualification And Education:

• 2+ years of experience in enterprise knowledge management.

Rockefeller Capital Management

• New York City, NY
• $35.00 per hour About Rockefeller Capital Management: Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882…, Job Description The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for …