Factory IT Support Technician

• This role will be part of a global wafer systems Factory IT Support team within the wider IT organization, supporting manufacturing of the recording heads in a 24x7 environment.
• This role includes installing and maintaining Factory PCs, supporting factory solutions and executing processes to maximize uptime of mission critical IT equipment and software.

About the role you will:

• Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites Springtown and Normandale
• Cover factory IT help desk working onsite in a 12-hour rotating shift (DAY / NIGHT shifts)
• Install and maintain IT Factory PCs according to the factory standards
• Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities
• Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching
• Participate and contribute to the global projects towards enhancing and upgrading factory systems
• Adhere to desktop software license management procedures
• Be responsible for fault diagnosis & correction for the incidents reported
• Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers
• Record and track tickets towards prompt closures with customer feedback
• Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels
• Follow troubleshooting guides (OCAPs) to resolve common application issues
• Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies
• Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers
• Implement and support any changes to the factory PCs, systems
• Provide IT support to planned maintenance activities at the sites
• Offer flexibility in covering shifts wherever needed
• Be able to develop small scale scripting/automation where needed
• Leverage GenAI in developing solutions
• Lay under floor cables in FABs to facilitate new tool deployments and movements when needed

• Great communicator
• Innovation in problem solving on technical issues
• Service oriented, ability to go beyond ensuring customer success
• Excellent time management skills
• Ability to engage with multiple customers simultaneously and professionally on complex technical issues
• Proactive and self-learning Your experience includes:
• PC setup, installation
• Proficiency working on Windows/Linux OS
• PC and Software/applications troubleshooting skills and support
• Proven ability to work in a self-directed environment
• Prior experience with the help desk/applications support
• Work in 12 hour rotating shifts (DAY / NIGHT shifts)

You might also have:

• Coding skills
• Project execution with IT skills involved
• IT Support experience in the Factory / Manufacturing setup
• Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc.
• Degree or course work or certifications in IT Location: Bloomington
• Coding skills
• Project execution with IT skills involved
• IT Support experience in the Factory / Manufacturing setup
• Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc.
• Degree or course work or certifications in IT

Must have:

• PC setup, installation
• Proficiency working on Windows/Linux OS
• PC and Software/applications troubleshooting skills and support
• Proven ability to work in a self-directed environment
• Prior experience with the help desk/applications support

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.