Junior IT Analyst 841207
Capstone LLC
Norwalk, CT, United States
10 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Macintosh Computers
Apple Mac Systems
Backup Devices
Microsoft Office
Network Connections
Office Suite
Windows Desktop
Job description
- Monitor and respond to help desk tickets
- Troubleshoot Windows and Macintosh Computer Issues
- Troubleshoot network connectivity problems
- Troubleshoot Data Backup / Business Continuity Services from Datto
- Provide support for Microsoft Windows and Office Suite
- Add/Remove/Change Microsoft 365 and Office 365 Email Accounts
- Escalate complex issues to other team members
Requirements
- Experience installing and troubleshooting Windows and Macintosh Operating Systems
- Experience installing and troubleshooting Microsoft Office Suite
- Experience with diagnosing hardware issues
- Basic Network troubleshooting
- Experience administering Microsoft 365 and Office 365
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