Lead Microsoft 365 Support Engineer - Administration & Operations

The State of Texas is seeking a highly experienced Lead Microsoft 365 Support Engineer - Administration & Operations to support and administer enterprise Microsoft 365 environments.

The ideal candidate will have 12+ years of IT experience with strong hands-on expertise in Microsoft 365 administration, tenant management, security, compliance, identity, troubleshooting, automation, governance, and enterprise operations.

This position will serve as a senior escalation point for complex Microsoft 365 issues while working closely with technical teams, business stakeholders, and end users to maintain a secure, reliable, and highly available M365 environment.

Core Technical Requirements

The successful candidate should have strong hands-on experience with:

• Microsoft 365 Administration
• Microsoft 365 Tenant Administration
• Microsoft 365 Services
• M365 Security & Compliance
• Microsoft Entra ID / Azure AD
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive
• Microsoft Purview
• Microsoft Viva
• Microsoft Loop
• PowerShell
• M365 Automation
• Power Automate
• Power Apps
• Active Directory
• Governance & Compliance
• ServiceNow / ITIL
• Technical Troubleshooting & User Support
• Connectivity & Performance Troubleshooting
• Technical Documentation
• User Training

Key Responsibilities

• Administer and support enterprise Microsoft 365 environments and tenant services.
• Provide advanced technical support and troubleshooting for Microsoft 365 services.
• Act as an escalation point for complex M365 incidents and technical issues.
• Troubleshoot Microsoft 365 connectivity, availability, configuration, authentication, and performance issues.
• Administer and support Exchange Online, Teams, SharePoint Online, OneDrive, Viva, Loop, and other Microsoft 365 services.
• Manage Microsoft 365 tenant configurations, service settings, policies, and operational processes.
• Support Microsoft Entra ID / Azure AD identity, authentication, access, and security-related activities.
• Work with Active Directory and cloud identity environments.
• Implement and maintain M365 security and compliance policies.
• Support Microsoft Purview and related data protection, compliance, governance, and auditing capabilities.
• Develop and maintain PowerShell scripts to automate administrative and operational tasks.
• Use Power Automate and Power Apps to support workflow automation and productivity solutions.
• Analyze M365 usage, performance, audit, and operational data to identify trends and potential issues.
• Monitor Microsoft 365 services and proactively identify potential performance, availability, and configuration problems.
• Participate in planning, testing, and implementation of Microsoft 365 projects and enhancements.
• Collaborate with security, infrastructure, application, network, service desk, and other IT teams to resolve complex issues.
• Work with business units to understand requirements and implement solutions that improve productivity and user experience.
• Support ITIL-based service management and ServiceNow processes.
• Maintain comprehensive technical documentation covering M365 configurations, procedures, policies, troubleshooting steps, and best practices.
• Develop and maintain knowledge articles and operational procedures.
• Provide technical training and guidance to end users and support teams.
• Ensure Microsoft 365 services follow organizational security, governance, compliance, and operational standards.
• Participate in incident, problem, change, and configuration management activities.
• Support high availability and operational continuity of enterprise Microsoft 365 services., 12+ Years IT Experience Active Microsoft 365 Certification - Mandatory Strong M365 Administration & Tenant Administration Entra ID / Azure AD Exchange Online / Teams / SharePoint / OneDrive PowerShell & M365 Automation M365 Security, Compliance & Governance Texas Resident Able to work 100% onsite in Austin, TX - 5 days/week Authorized to work in the U.S.

Work Arrangement: 100% Onsite - 5 Days/Week Experience: 12+ Years Employment Authorization: Must be authorized to work in the U.S. Candidate Location: Texas Residents Only

MANDATORY REQUIREMENT - MICROSOFT 365 CERTIFICATION

An ACTIVE Microsoft 365 Certification is MANDATORY.

Candidates must hold a currently active Microsoft 365-related certification at the time of submission. Please ensure the certification is valid and verifiable before submitting a candidate., * 12+ years of overall IT experience.

• Extensive hands-on experience administering Microsoft 365 environments.
• Strong experience with Microsoft 365 Tenant Administration.
• Active Microsoft 365 Certification - MANDATORY.
• Strong experience with Microsoft Entra ID / Azure AD.
• Strong experience with Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
• Strong PowerShell scripting and automation experience.
• Experience with Microsoft 365 security, compliance, and governance.
• Experience with Microsoft Purview and related compliance capabilities.
• Experience with Power Automate and Power Apps.
• Experience with Active Directory.
• Strong troubleshooting skills across Microsoft 365 services.
• Experience troubleshooting performance and connectivity issues.
• Experience with ServiceNow and/or ITIL-based service management.
• Strong technical documentation and communication skills.
• Experience providing user training and technical guidance.
• Ability to work effectively with cross-functional IT teams and business stakeholders., Candidates must be authorized to work in the United States., The ideal candidate is a Senior/Lead Microsoft 365 Engineer or Administrator with extensive enterprise experience across:

Microsoft 365 Administration + Tenant Administration + Entra ID/Azure AD + Exchange Online + Teams + SharePoint + OneDrive + Purview + PowerShell + Power Automate + Power Apps + Security & Compliance + Governance + ServiceNow/ITIL

The candidate should be comfortable handling complex escalations, leading troubleshooting efforts, automating administrative processes, supporting security and compliance initiatives, and collaborating with technical and business teams.