Information Technology Support Engineer

• Provide L2 level end-user support (desktop/laptop) in a call center environment
• Perform system imaging, OS deployment, and software installation/configuration
• Install, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripherals
• Offer technical support to users via calls, tickets, and in-person interactions
• Manage user onboarding/offboarding (device setup, O365 configuration, access provisioning)
• Perform regular software updates, patches, and security checks to ensure system stability and compliance
• Maintain and track IT assets lifecycle ensuring audit readiness
• Troubleshoot LAN/Wi-Fi and basic network-related issues
• Basic administration and troubleshooting of AD, DNS, DHCP, and server-related tasks
• Provide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)
• Handle on-call/floor support to minimize business downtime
• Coordinate with vendors for hardware support, procurement, and ISP-related issues

• Strong hands-on experience in desktop/L2 support
• Expertise in Windows OS, system imaging, and application deployment
• Working knowledge of Microsoft 365 administration and support
• Basic knowledge of networking and server environments
• Experience with IT asset management.
• Strong troubleshooting, communication, and user-handling skills
• Ability to work effectively in a fast-paced, SLA-driven environment

Note:

• Candidate should be proactive, accountable, and capable of handling operations independently
• Prior experience in call center/BPO environment is highly preferred