ServiceNow Developer

o Design, develop, and maintain features within ServiceNow CSM scoped applications (Contact Center and FEP Hub).

o Utilize UI Builder to customize and configure shared out-of-the-box CSM/FSM workspaces to support cohabitating applications.

o Build and enhance the unified CSM Service Portal submitter experience.

o Develop integrations between CSM modules, ITSM frameworks, and external web services using Integration Hub and custom spokes.

o Participate in Agile sprint planning (every 2 weeks) and Program Increment (PI) planning cycles.

o Collaborate with technical leads and business stakeholders to evolve application feature roadmaps across platform upgrades.

o Minimum 5 years of hands-on ServiceNow Development experience.

o Proven experience developing within the ServiceNow Customer Service Management (CSM) module.

o Direct hands-on experience using UI Builder to configure ServiceNow Workspaces.

o Strong expertise in JavaScript, Flow Designer, Playbooks, and Service Portal development.

o Proficiency in building REST/SOAP web service integrations and navigating ITSM platform hand-offs.

o Ability to attend an in-person final round interview and work on-site in Reston, VA twice a month.

Preferred Qualifications:

o Certified Application Developer (CAD) or CSM-specific ServiceNow micro-certifications.

o Hands-on experience with ServiceNow Integration Hub and spoke development.

o Familiarity with recent ServiceNow platform releases such as Zurich or Australia.

o Experience within healthcare or related regulated industry environments.

Certifications:

o ServiceNow Developer Certification is a MUST

o ServiceNow Admin Certification - is a Plus