Technical Support Engineer - 1st Line

This role is a customer-focused role supporting business customers across a range of telecommunications and connectivity solutions. You will be responsible for investigating technical issues, diagnosing faults and providing timely resolutions, while working closely with internal technical, provisioning and customer-facing teams., * Provide first line technical support to business customers across telecommunications and connectivity services.

• Investigate, diagnose and resolve technical issues relating to VoIP, telephony, broadband and associated network services.
• Troubleshoot connectivity, voice and service-related faults through a structured approach.
• Log, update and manage support tickets, ensuring accurate records of issues and resolutions.
• Maintain a strong understanding of the products and services supported by the business., Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.

• Previous experience in technical support, IT Support or helpdesk environments.
• A good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and connectivity troubleshooting.
• Strong diagnostic and problem-solving skills.
• Excellent communication skills and the ability to explain technical issues clearly to non-technical customers.

We are working with an established and growing technology and telecommunications business that is looking to strengthen its technical support function by expanding their Technical Support team.