IT Support Specialist

The IT Support Specialist is responsible for providing advanced technical support to internal employees while helping maintain and improve the organization’s technology environment. This role serves as a key point of contact for end-user technology issues, ensuring timely resolution, excellent customer service, and compliance with organizational standards and policies.

The position supports a variety of end-user technologies, including computers, tablets, mobile devices, printers, business applications, and other workplace technology. Responsibilities also include device lifecycle management, inventory tracking, troubleshooting, and participation in technology deployments and improvement initiatives., * Provide Tier 2 technical support for hardware, software, and end-user technology issues.

• Diagnose and resolve escalated technical problems in a timely manner.
• Support deployment, configuration, maintenance, and replacement of end-user devices.
• Manage technology assets and maintain accurate inventory records.
• Deliver a high level of customer service while supporting employees across the organization.
• Follow IT operational processes, security requirements, and organizational standards.
• Collaborate with cross-functional teams to support technology projects and rollouts.
• Document support activities, solutions, and process improvements., Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support Specialist TEKsystems

Noblesville, IN*On-Site

Operations Multitasking Service Level Microsoft 365 Prioritization Desktop Support Customer Service Technical Issues Help Desk Support Business Valuation Full Stack Development Artificial Intelligence Business Transformation +0

Leadership Proactivity Communication Detail Oriented Problem Solving Customer Service, * End-user support and troubleshooting experience.

• Strong desktop and laptop support skills.
• Experience supporting Windows-based environments.
• Knowledge of user account administration and access management.
• Excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Strong organizational and problem-solving abilities., * Industry-recognized IT certifications are a plus.
• Experience working in a fast-paced support environment.
• Self-motivated professional who takes initiative and can work independently.
• Demonstrated ability to lead local IT support efforts and serve as a trusted technology partner.
• Strong attention to detail and asset management experience., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., IT Security Communication Microsoft 365 Prioritization Detail Oriented Microsoft Excel Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Outlook Technical Support Business Valuation Employee Onboarding Willingness To Learn Organizational Skills Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) +0, ServiceNow Communication Team Oriented Microsoft 365 Prioritization Microsoft Excel Microsoft Teams Customer Service Microsoft Office Microsoft Access Technical Issues Operating Systems Microsoft Outlook Desktop Computing Business Valuation Microsoft PowerPoint Willingness To Learn Full Stack Development

Business Valuation Lifecycle Management Full Stack Development Business Transformation Tier 2 Technical Support Security Requirements Analysis Troubleshooting (Problem Solving)

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.